Are your products original?

Yes. In our online natural health store we only offer original products for sale. We are committed to providing our customers with the best quality possible.

Do your prices include taxes?

Yes, product prices include taxes. When making your purchase you will see that the only additional charge will be shipping.

How do I place an order?

You can read the detailed process to place an order on the following page:

How to place an order

What payment methods do you accept?

We offer you the following options to make your payment in the way that best suits you:

  • Credit or debit card
  • Mercado Pago
  • Bank deposit to BBVA
  • Bank transfer (SPEI)
  • Payment on delivery

Do I need to create an account?

You do not need to create an account on our site to place an order. However, by creating an account, you can save your data and make your future purchases an easier process.

How much is the shipping?

You can check all our shipping rates on the following page:

Shipping Policies

Do you ship to my country?

At NatuZem we are proud to say that we have shipping available worldwide. Place your order now! Find out our shipping rates on the following page:

Shipping Policies

When will my order arrive?

Delivery time will depend on the area to which the package is sent, and the type of service contracted. You can check the details of the time estimates for our shipments on the following page:

Shipping Policies

Do you make returns?

We can make returns on products purchased only within 30 days of purchase. Learn more details about what conditions we have to make revolutions:

Refund policy

Do you still have questions? Get in touch

Send us a message through the following form. You can also use the WhatsApp button at the bottom of the screen or call us +52 55 54 55 57 86.