How long will it take to receive my order?

Your order usually takes 3 to 5 business days to arrive. We strive to deliver it as soon as possible. You can check our shipping policy for a better estimate: https://natuzem.com/policies/shipping-policy

Do you ship internationally?

We only ship to Mexico, the USA, and the Dominican Republic. Place your order now! See our shipping rates on the following page: Shipping Policy

How do I place an order?

You can read the detailed process on the following page: How to place your order

What payment methods do you accept?

We offer the following options so you can make your purchase in the way that best suits you: Credit or debit card Shopify Pay Google Pay Apple Pay Mercado Pago Payment at OXXO or 7-Eleven (via MercadoPago) Bank deposit (BBVA) Bank transfer (SPEI)

Do I need to create an account?

You don't need to create an account to place an order. However, by creating an account, you can save your information and make future purchases easier.

How much does shipping cost?

You can review all our shipping rates on the following page: Shipping Policy

Do they offer free shipping?

We offer free shipping to Mexico on orders totaling over $1,499.00 MXN. We also offer free shipping to the United States on orders totaling over $5,499 MXN (approximately $300 USD, depending on the current exchange rate).

What is your return policy?

Favor de revisar nuestra política de devoluciones, reembolsos y cambios aquí.

¿Son originales sus productos?

Yes, we only offer genuine products for sale in our online store. We are committed to delivering the best quality to our customers.

Do the prices include taxes?

Yes, product prices include local taxes. However, if you request shipping outside of Mexico, please note that our prices do not include import taxes or duties. You will need to check these according to your country's regulations.

Do they have a physical store?

We currently sell exclusively online. We operate entirely online, and all purchases are made through our official website. We don't have a physical store or order pickup options; all orders are shipped directly to your address. You can contact our customer service team anytime through our website or by email. We'd be happy to help!

Frequently Asked Questions

📦 FREE shipping to Mexico on orders over $1,499 MXN - Free shipping to the USA on orders over $140 USD.

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